Adult Luxury provides a complete premium adult shopping experience with secure online ordering, discreet packaging and billing, fast nationwide delivery, flexible payment options, VIP rewards, product guidance, and dedicated customer support. We make it simple and comfortable to shop for luxury sex toys, adult products, and intimate wellness essentials across South Africa.
Returns & Refunds Policy – Luxury Toys by Adult Luxury Group
Your Peace of Mind Matters
At Luxury Toys by Adult Luxury Group, we want every customer to shop with confidence. We understand that purchasing intimate products requires privacy, trust, and a professional service experience. Our returns and refund policy has been created to ensure customer satisfaction while following strict hygiene, safety, and consumer protection requirements.
We carefully select premium adult products, sex toys, and intimate wellness products from trusted suppliers and brands. Our goal is to provide high-quality products, discreet service, secure shopping, and a reliable customer experience.
Exchanges & Returns Policy
If you experience an issue with your purchase, please contact our customer support team as soon as possible. Our team will assist you with your enquiry and guide you through the correct process.
Luxury Toys by Adult Luxury Group complies with applicable South African consumer protection legislation, including the Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECT Act), and the Protection of Personal Information Act (POPIA).
Due to the intimate nature of adult products, health, safety, and hygiene regulations apply. Products that have been opened, used, or removed from their original sealed packaging cannot be returned or exchanged.
Defective Products
If you receive a product that is faulty or has a manufacturing defect, please contact us within the required timeframe with details of the issue. Our team will assess the product and provide assistance according to our warranty and returns procedures.
Please note that damage caused by misuse, incorrect handling, water damage, unauthorised repairs, modifications, or failure to follow product care instructions is not covered.
Exchange Conditions
For approved exchanges, products must meet the following requirements:
- The item must be unused and unopened.
- The product must be returned in the original packaging.
- All accessories, manuals, and included items must be included.
- Proof of purchase must be provided.
- The request must be submitted within the applicable return period.
Due to hygiene and safety reasons, all intimate products that have been opened or used are considered non-returnable and cannot be resold.
Hygiene & Intimate Product Policy
For the health, safety, and protection of all customers, we cannot accept returns or exchanges on products that come into contact with the body or bodily fluids once opened.
This includes, but is not limited to:
- Vibrators
- Dildos
- Couples’ toys
- Anal toys
- Prostate massagers
- Masturbators
- Penis pumps
- Intimate accessories
- Lingerie and other personal-use products
Once these products leave our warehouse and are opened, they cannot be returned or placed back into stock.
Refund Policy
Due to the personal and intimate nature of our products, Luxury Toys by Adult Luxury Group does not offer cash refunds, card reversals, or bank payment reversals for change-of-mind purchases.
Where applicable, approved returns may be processed as store credit or an exchange for another product of equal value.
Store credits allow customers to continue shopping while maintaining strict hygiene and safety standards.
Cancelled Orders
If an order has not yet been dispatched, customers may contact us to request assistance. If an order has already been processed, packed, or handed to a courier, additional handling and delivery costs may apply.
A handling fee may apply for cancelled orders or returned parcels that have already entered processing or dispatch stages.
Missing Items or Incorrect Orders
If you receive an incorrect order or an item is missing, please contact our support team immediately.
After investigation, we will assist with the appropriate solution, which may include replacement of the missing item or store credit where applicable.
Quality Assurance
At Adult Luxury Group, we take product quality seriously. Our suppliers and manufacturers are carefully evaluated to ensure we provide premium adult products that meet quality and safety expectations.
Our selection process includes:
- Supplier verification
- Product quality assessments
- Manufacturing checks
- Safety evaluations
- Packaging inspections
We work with trusted suppliers to ensure customers receive reliable, high-quality sex toys, intimate wellness products, and adult accessories.
Discreet Packaging & Privacy Protection
Your privacy is important to us. All orders are processed with discreet packaging and discreet billing to protect your confidentiality.
Luxury Toys by Adult Luxury Group complies with POPIA requirements by ensuring customer information is processed lawfully, securely, and only for legitimate business purposes such as order processing, delivery, and customer support.
Returning Goods
Customers are responsible for return shipping costs unless otherwise agreed.
Returned products must be sent using a trackable delivery service. Luxury Toys by Adult Luxury Group cannot be responsible for products lost or damaged during return shipping.
Returns will only be processed once the product has been received and inspected.
Items Not Eligible for Return
The following products cannot be returned:
- Opened or used adult products
- Products without original packaging
- Products damaged through misuse
- Personal hygiene products
- Items unsuitable for return due to health and safety reasons
- Specially personalised or customised products
We reserve the right to refuse any return that does not meet our return conditions.
Contact Luxury Toys Support
If you have any questions regarding our Returns & Refunds Policy, exchanges, defective products, or order assistance, please contact our customer support team.
Luxury Toys by Adult Luxury Group is committed to providing premium adult products, discreet service, secure shopping, and a trusted customer experience throughout South Africa.
Luxury Toys by Adult Luxury Group – Terms & Conditions
Welcome to Luxury Toys by Adult Luxury Group
Welcome to Luxury Toys by Adult Luxury Group. We are pleased to have you as a valued customer and look forward to providing you with a premium online shopping experience for luxury adult products, sex toys, intimate wellness products, and relationship accessories.
These Terms and Conditions outline the rules and guidelines for using our website, purchasing products, and accessing our services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
Our goal is to provide a safe, secure, discreet, and enjoyable shopping experience while maintaining the highest standards of customer service, privacy, product quality, and professionalism.
If you do not agree with any part of these Terms and Conditions, please do not continue using the Luxury Toys by Adult Luxury Group website.
Website Usage & Acceptance
By accessing this website, you confirm that you accept these Terms and Conditions and agree to comply with all applicable laws and regulations.
Luxury Toys by Adult Luxury Group reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. Customers are encouraged to review this page regularly for updates.
Cookies Policy
Luxury Toys by Adult Luxury Group uses cookies to improve your online shopping experience, personalise website content, analyse website performance, and support marketing activities.
Cookies are small text files stored on your device when you visit a website. They help websites remember user preferences, improve functionality, and provide a smoother browsing experience.
Cookies cannot run programs, access personal files, or transmit viruses to your device. They are commonly used by websites worldwide to improve customer experiences.
By accessing our website, you consent to the use of required cookies. Some cookies are essential for website operation, including shopping cart functionality, secure checkout processes, and account features.
Optional cookies may be used for analytics, advertising, and third-party services. You may choose to accept or decline optional cookies through your browser or cookie settings.
Intellectual Property & Website Content
Unless otherwise stated, Luxury Toys by Adult Luxury Group owns or has permission to use all intellectual property displayed on this website.
This includes, but is not limited to:
- Website content
- Text
- Images
- Product descriptions
- Logos
- Branding materials
- Graphics
- Website designs
- Marketing content
All intellectual property rights are reserved.
Customers may access and use website content for personal shopping purposes only. Website content may not be copied, reproduced, republished, modified, sold, distributed, or used commercially without written permission from Luxury Toys by Adult Luxury Group.
You may not:
- Copy or reproduce content from our website
- Republish website material
- Sell, rent, or redistribute website content
- Use our images, logos, or branding without permission
- Copy product descriptions for commercial purposes
Any unauthorised use of our intellectual property may result in legal action.
Customer Reviews & Comments
Certain areas of our website may allow customers to submit reviews, comments, feedback, or other content.
Customer comments represent the opinions of the individual submitting them and do not necessarily represent the views of Luxury Toys by Adult Luxury Group.
We reserve the right to monitor, edit, or remove comments that are:
- Offensive
- Illegal
- Inappropriate
- Defamatory
- Misleading
- Violating intellectual property rights
- Breaching these Terms and Conditions
By submitting comments or reviews, you confirm that:
- You have the right to submit the content.
- Your content does not violate copyright, trademarks, privacy rights, or third-party rights.
- Your content is not unlawful, offensive, or harmful.
- Your content is not submitted for fraudulent advertising or promotional purposes.
By submitting content, you grant Luxury Toys by Adult Luxury Group permission to use, reproduce, edit, and display your comments for business purposes, including marketing and customer feedback.
