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LUXURY TOYS & ADULT LUXURY Rewards & Points Terms and Conditions

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Indulge in Luxury Toys & Adult Luxury Rewards & Points Terms and Conditions

1. Introduction

The LUXURY TOYS & ADULT LUXURY Rewards & Points Program (“Rewards Program”) is designed to thank our customers for their continued support and loyalty. By participating in the Rewards Program, you agree to these Terms and Conditions, together with our general website Terms and Conditions and Privacy Policy.

These Terms may be updated from time to time without prior notice. The latest version will always be available on our website.

2. Eligibility

The Rewards Program is available to registered customers who have an active account with LUXURY TOYS or ADULT LUXURY.

Participants must:

  • Be at least 18 years of age.
  • Provide accurate account information.
  • Maintain only one Rewards account per person unless otherwise approved.
  • Comply with all website Terms and Conditions.

We reserve the right to refuse or terminate membership where fraudulent or abusive activity is suspected.

3. Earning Points

Members can earn points through qualifying activities, which may include:

  • Purchasing eligible products.
  • Promotional campaigns.
  • Seasonal bonuses.
  • Birthday rewards (where applicable).
  • Product reviews.
  • Referring new customers (if offered).
  • Special promotional events.

Not every purchase or activity qualifies for Rewards Points. Certain products, gift cards, shipping charges, taxes, discounts, refunds, and promotional items may be excluded.

Points have no cash value and are awarded at our sole discretion.

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4.Redeeming Points

Accumulated points may be redeemed during checkout on eligible purchases, subject to minimum redemption requirements.

Rewards may include:

  • Discount vouchers.
  • Checkout discounts.
  • Promotional rewards.
  • Special member offers.

Points cannot be exchanged for cash, transferred to another account, sold, traded, or combined with other loyalty accounts unless specifically permitted.

5. Expiry of Points

Unless otherwise stated during a promotion, Rewards Points may expire after a period of account inactivity or after the expiry period displayed in your customer account.

Expired points cannot be reinstated unless required by applicable law or approved by management.

6. Promotional Bonuses

From time to time we may offer:

  • Double Points promotions.
  • Triple Points events.
  • Bonus birthday rewards.
  • VIP member bonuses.
  • Seasonal campaigns.
  • Limited-time earning opportunities.

Each promotion will have its own qualifying conditions and dates.

7. Returns and Refunds

If an order is refunded, cancelled, partially refunded, or returned, any Rewards Points earned from that purchase may be deducted from your account.

If points were used to obtain a discount, the refunded amount may be adjusted accordingly.

We reserve the right to reverse incorrectly awarded points.

8. Fraud and Abuse

The Rewards Program is intended for genuine personal shopping.

The following may result in immediate suspension or permanent termination:

  • Creating multiple accounts.
  • Manipulating the Rewards system.
  • Providing false information.
  • Abusing promotions.
  • Attempting to generate points dishonestly.
  • Using automated software or bots.
  • Any unlawful activity.

Where fraud is suspected, all accumulated points may be cancelled without notice.

9. Changes to the Program

LUXURY TOYS and ADULT LUXURY reserve the right to:

  • Modify earning rates.
  • Change redemption values.
  • Introduce or remove benefits.
  • End promotions early.
  • Suspend or discontinue the Rewards Program at any time.

Reasonable efforts will be made to communicate significant changes through our website.

10. Account Responsibility

Customers are responsible for maintaining the security of their login details.

Rewards Points earned on your account remain your responsibility. We are not liable for unauthorized access resulting from compromised passwords or customer negligence.

11. No Cash Value

Rewards Points:

  • Are promotional benefits only.
  • Have no monetary value.
  • Cannot be redeemed for cash.
  • Cannot be transferred.
  • Cannot be inherited.
  • Cannot be pledged or sold.

12. Technical Errors

Occasionally technical errors may occur.

If points are credited incorrectly due to system errors, software issues, pricing mistakes, or human error, we reserve the right to correct the account balance without prior notice.

13. Limitation of Liability

To the fullest extent permitted by law, LUXURY TOYS and ADULT LUXURY shall not be liable for:

  • Lost Rewards Points.
  • System interruptions.
  • Website downtime.
  • Technical failures.
  • Delayed rewards.
  • Incorrect balances caused by circumstances beyond our reasonable control.

Participation in the Rewards Program is at your own risk.

14. Privacy

Your personal information will be processed in accordance with our Privacy Policy.

Rewards information may be used to:

  • Calculate rewards.
  • Improve customer experience.
  • Personalize promotions.
  • Administer the Rewards Program.
  • Prevent fraud.

We will never sell your personal information without your consent except where required by law.

15. Termination

We may terminate your Rewards membership if:

  • You breach these Terms.
  • Your account is closed.
  • Fraudulent activity is detected.
  • Required by law.

Upon termination, all unused Rewards Points may be forfeited.

16. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the Rewards Program shall be subject to the jurisdiction of the South African courts.

17. Contact

If you have any questions regarding the Rewards Program, your points balance, or these Terms and Conditions, please contact our customer support team through the contact details provided on the LUXURY TOYS or ADULT LUXURY website.

By joining and participating in the LUXURY TOYS & ADULT LUXURY Rewards & Points Program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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About Luxury Toys by Adult Luxury Group

About Luxury Toys by Adult Luxury Group
Luxury Toys by Adult Luxury Group is a trusted distributor and online retailer of premium adult products, proudly supporting www.adultluxury.co.za, one of South Africa’s largest adult retail ecosystems. We offer an extensive range of luxury sex toys, vibrators, dildos, couples’ toys, bondage gear, lingerie, men’s enhancement products, lubricants, and intimate wellness essentials for individuals and couples. Enjoy free delivery on qualifying orders over R650, access to more than 33,000 shops and collection points nationwide, free VIP rewards points, exclusive weekly deals, and secure, discreet shopping. Our mission is to provide high-quality adult products, outstanding customer service, competitive prices, and fast nationwide delivery while helping customers explore intimacy, confidence, pleasure, and sexual wellness with complete privacy.

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Read the official Luxury Toys & Adult Luxury Rewards & Points Terms and Conditions, including how points are earned, redeemed, expire, and program rules.

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